/* ==========================================================================
   CozyCastTV Admin Reporting Tool — shared styles
   Design language ported from apps_v2: dark glassmorphism, Inter,
   purple (#7c5cff) + cyan (#00e0ff) accents.
   ========================================================================== */

:root{
    --bg-1:#0a0a0a; --bg-2:#141414; --bg-3:#1c1c1e;
    --accent:#7c5cff; --accent-2:#00e0ff;
    --glass:rgba(255,255,255,0.06);
    --glass-strong:rgba(255,255,255,0.09);
    --glass-border:rgba(255,255,255,0.13);
    --text:#eef0ff; --text-dim:#a2a6c8;
    --radius:16px;
    --ok:#3ddc84; --warn:#ffcf5c; --err:#ff5c7c; --info:#00e0ff;
}
*{margin:0;padding:0;box-sizing:border-box;}
html{scroll-behavior:smooth;}
body{
    font-family:'Inter',-apple-system,BlinkMacSystemFont,sans-serif;
    color:var(--text); min-height:100vh;
    background:
        radial-gradient(circle at 15% 0%, rgba(124,92,255,0.28), transparent 45%),
        radial-gradient(circle at 90% 100%, rgba(0,224,255,0.16), transparent 45%),
        linear-gradient(160deg,var(--bg-1),var(--bg-2) 50%,var(--bg-3));
    background-attachment:fixed;
    font-size:clamp(14px,1.4vw,16px);
}
a{color:var(--accent-2);text-decoration:none;}

/* ---------- Reusable glass panel ---------- */
.panel{
    background:var(--glass);
    border:1px solid var(--glass-border);
    border-radius:var(--radius);
    backdrop-filter:blur(14px) saturate(140%);
    -webkit-backdrop-filter:blur(14px) saturate(140%);
    box-shadow:0 6px 22px rgba(0,0,0,.28),inset 0 1px 0 rgba(255,255,255,.08);
    padding:22px;
}

/* ---------- Badges / pills ---------- */
.badge{
    display:inline-flex;align-items:center;gap:6px;
    font-size:.68rem;letter-spacing:.12em;text-transform:uppercase;font-weight:600;
    color:var(--accent-2);
    border:1px solid rgba(0,224,255,0.32);background:rgba(0,224,255,0.07);
    padding:5px 12px;border-radius:999px;
}
.gradient-text{
    background:linear-gradient(120deg,#fff,#b9a9ff 55%,#7fe9ff);
    -webkit-background-clip:text;background-clip:text;color:transparent;
}

/* ---------- Buttons ---------- */
.btn{
    display:inline-flex;align-items:center;justify-content:center;gap:8px;
    border:none;cursor:pointer;font-family:inherit;font-weight:700;
    border-radius:11px;padding:12px 18px;font-size:.9rem;color:#fff;
    transition:transform .2s,box-shadow .2s,background .2s,opacity .2s;
}
.btn-primary{background:linear-gradient(120deg,var(--accent),var(--accent-2));box-shadow:0 3px 14px rgba(124,92,255,.4);}
.btn-primary:hover{transform:translateY(-2px);box-shadow:0 6px 18px rgba(124,92,255,.6),0 0 14px rgba(0,224,255,.45);}
.btn-primary:disabled{opacity:.6;cursor:not-allowed;transform:none;box-shadow:none;}
.btn-ghost{background:var(--glass-strong);border:1px solid var(--glass-border);color:var(--text-dim);}
.btn-ghost:hover{border-color:var(--accent);color:var(--text);transform:translateY(-2px);}
.btn-danger{background:linear-gradient(120deg,#ff2e63,#ff5c7c);box-shadow:0 3px 12px rgba(255,46,99,.35);}
.btn-danger:hover{transform:translateY(-2px);box-shadow:0 6px 16px rgba(255,46,99,.5);}
.btn-search{background:linear-gradient(120deg,#3ddc84,#00c2a8);box-shadow:0 3px 12px rgba(61,220,132,.3);}
.btn-search:hover{transform:translateY(-1px);box-shadow:0 5px 16px rgba(61,220,132,.5);}
.btn-sm{padding:7px 12px;font-size:.78rem;border-radius:9px;}

/* ---------- Form controls ---------- */
.form-group{margin-bottom:16px;}
.form-group label{display:block;margin-bottom:7px;font-weight:600;font-size:.85rem;color:var(--text);}
input[type="text"],input[type="tel"],input[type="url"],input[type="number"],
input[type="password"],select,textarea{
    width:100%;padding:12px 13px;
    background:rgba(0,0,0,0.25);
    border:1px solid var(--glass-border);
    border-radius:11px;color:var(--text);font-size:.95rem;font-family:inherit;
    transition:border-color .25s,box-shadow .25s,background .25s;
}
input::placeholder,textarea::placeholder{color:#6f7398;}
input:focus,select:focus,textarea:focus{
    outline:none;border-color:var(--accent);background:rgba(0,0,0,0.35);
    box-shadow:0 0 0 3px rgba(124,92,255,.22);
}
select option{background:#1c1c1e;color:var(--text);}
textarea{resize:vertical;min-height:100px;}
.checkbox-row{display:flex;align-items:center;gap:9px;font-weight:500;font-size:.9rem;cursor:pointer;}
.checkbox-row input{width:17px;height:17px;accent-color:var(--accent);cursor:pointer;}

/* ---------- Loading spinner ---------- */
.loading{
    display:inline-block;width:16px;height:16px;
    border:2px solid rgba(255,255,255,.3);border-radius:50%;
    border-top-color:#fff;animation:spin .8s linear infinite;
}
@keyframes spin{to{transform:rotate(360deg);}}
@keyframes fadeIn{from{opacity:0;transform:translateY(10px);}to{opacity:1;transform:translateY(0);}}
.hidden{display:none !important;}

/* ==========================================================================
   ADMIN DASHBOARD LAYOUT (sidebar + main)
   ========================================================================== */
.app{display:flex;min-height:100vh;}

/* Sidebar */
.sidebar{
    width:250px;flex-shrink:0;
    background:rgba(10,10,12,0.55);
    border-right:1px solid var(--glass-border);
    backdrop-filter:blur(16px) saturate(140%);
    -webkit-backdrop-filter:blur(16px) saturate(140%);
    display:flex;flex-direction:column;
    padding:22px 16px;
    position:sticky;top:0;height:100vh;
}
.sidebar .brand{display:flex;align-items:center;gap:11px;margin-bottom:26px;padding:0 4px;}
.sidebar .brand .logo{
    width:40px;height:40px;border-radius:11px;display:grid;place-items:center;
    font-size:1.15rem;color:#fff;
    background:linear-gradient(140deg,var(--accent),var(--accent-2));
    box-shadow:0 4px 14px rgba(124,92,255,.4);
}
.sidebar .brand .name{font-weight:700;font-size:1rem;line-height:1.1;}
.sidebar .brand .sub{font-size:.68rem;color:var(--text-dim);letter-spacing:.06em;text-transform:uppercase;}
.nav{display:flex;flex-direction:column;gap:4px;flex:1;}
.nav a{
    display:flex;align-items:center;gap:12px;
    padding:11px 13px;border-radius:11px;color:var(--text-dim);
    font-size:.9rem;font-weight:500;cursor:pointer;
    transition:background .2s,color .2s;
}
.nav a i{width:18px;text-align:center;font-size:.95rem;}
.nav a:hover{background:var(--glass);color:var(--text);}
.nav a.active{
    background:linear-gradient(120deg,rgba(124,92,255,.28),rgba(0,224,255,.16));
    color:#fff;border:1px solid var(--glass-border);
}
.sidebar .foot{margin-top:14px;border-top:1px solid var(--glass-border);padding-top:14px;}

/* Main area */
.main{flex:1;min-width:0;padding:26px clamp(16px,3vw,34px) 48px;}
.topbar{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-bottom:24px;flex-wrap:wrap;}
.topbar h1{font-size:clamp(1.4rem,3vw,2rem);font-weight:700;}
.topbar .who{font-size:.8rem;color:var(--text-dim);}

/* ============================================================
   Notification bell + dropdown feed (client-reply notifications)
   ============================================================ */
.notif-wrap{position:relative;}
.notif-bell{position:relative;background:var(--glass);border:1px solid var(--glass-border);color:var(--text);
    width:40px;height:40px;border-radius:11px;cursor:pointer;font-size:1rem;display:flex;align-items:center;justify-content:center;transition:.15s;}
.notif-bell:hover{border-color:var(--accent);color:var(--accent);}
.notif-bell.has-unread{color:var(--accent);border-color:rgba(124,92,255,.5);}
.notif-bell.has-unread i{animation:bellRing 1.4s ease-in-out infinite;}
@keyframes bellRing{0%,90%,100%{transform:rotate(0)}92%{transform:rotate(-12deg)}94%{transform:rotate(10deg)}96%{transform:rotate(-8deg)}98%{transform:rotate(6deg)}}
.notif-count{position:absolute;top:-5px;right:-5px;min-width:18px;height:18px;padding:0 5px;border-radius:9px;
    background:var(--err);color:#fff;font-size:.64rem;font-weight:800;display:flex;align-items:center;justify-content:center;border:2px solid var(--bg-2);}
.notif-panel{position:absolute;top:52px;right:0;width:360px;max-width:calc(100vw - 32px);max-height:70vh;display:none;flex-direction:column;
    background:linear-gradient(180deg,rgba(28,28,40,.99),rgba(16,16,24,.99));border:1px solid var(--glass-border);
    border-radius:14px;overflow:hidden;box-shadow:0 24px 60px rgba(0,0,0,.55);z-index:150;}
.notif-panel.open{display:flex;animation:tOverlay .16s ease;}
.notif-head{display:flex;align-items:center;justify-content:space-between;padding:13px 15px;border-bottom:1px solid var(--glass-border);font-weight:700;font-size:.9rem;}
.notif-refresh{background:transparent;border:none;color:var(--text-dim);cursor:pointer;font-size:.9rem;padding:4px;border-radius:6px;}
.notif-refresh:hover{color:var(--accent);}
.notif-list{overflow-y:auto;padding:6px;}
.notif-empty{padding:26px 12px;text-align:center;color:var(--text-dim);font-size:.85rem;}
.notif-item{display:block;width:100%;text-align:left;background:transparent;border:none;border-radius:10px;padding:11px 12px;cursor:pointer;color:var(--text);transition:.12s;}
.notif-item:hover{background:var(--glass);}
.notif-item.unread{background:rgba(124,92,255,.10);border-left:3px solid var(--accent);}
.notif-item .ni-top{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:3px;}
.notif-item .ni-name{font-weight:700;font-size:.85rem;}
.notif-item .ni-time{font-size:.7rem;color:var(--text-dim);white-space:nowrap;}
.notif-item .ni-preview{font-size:.82rem;color:var(--text-dim);line-height:1.4;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;}
.notif-item .ni-ref{margin-top:5px;font-size:.7rem;color:var(--accent-2);display:flex;align-items:center;gap:3px;}
@media (max-width:520px){ .notif-panel{width:300px;} }

/* Mobile sidebar toggle */
.hamburger{display:none;background:var(--glass-strong);border:1px solid var(--glass-border);
    color:var(--text);border-radius:10px;padding:9px 12px;cursor:pointer;font-size:1rem;}
.backdrop{display:none;position:fixed;inset:0;background:rgba(0,0,0,.55);z-index:40;}

/* ---------- Stat cards ---------- */
.stats-grid{display:grid;gap:16px;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));margin-bottom:24px;}
.stat-card{
    background:var(--glass);border:1px solid var(--glass-border);border-radius:14px;
    padding:18px;display:flex;align-items:center;gap:14px;
    transition:transform .3s,border-color .3s,box-shadow .3s;
}
.stat-card:hover{transform:translateY(-3px);border-color:rgba(124,92,255,.5);
    box-shadow:0 10px 26px rgba(124,92,255,.22);}
.stat-card .s-ic{width:46px;height:46px;border-radius:12px;display:grid;place-items:center;
    font-size:1.2rem;color:#fff;flex-shrink:0;border:1px solid var(--glass-border);}
.s-ic.a{background:linear-gradient(140deg,#7c5cff,#00e0ff);}
.s-ic.b{background:linear-gradient(140deg,#ffcf5c,#ff8a3c);}
.s-ic.c{background:linear-gradient(140deg,#3ddc84,#00c2a8);}
.s-ic.d{background:linear-gradient(140deg,#8a8f9c,#5a5f6c);}
.stat-card .s-val{font-size:1.7rem;font-weight:700;line-height:1;}
.stat-card .s-lbl{font-size:.76rem;color:var(--text-dim);margin-top:4px;text-transform:uppercase;letter-spacing:.05em;}

/* ---------- Toolbar (search / filters) ---------- */
.toolbar{display:flex;gap:10px;flex-wrap:wrap;align-items:center;margin-bottom:16px;}
.toolbar .grow{flex:1;min-width:180px;}
.toolbar select,.toolbar input{margin:0;}

/* ---------- Data table ---------- */
.table-wrap{overflow-x:auto;border-radius:14px;border:1px solid var(--glass-border);}
table{width:100%;border-collapse:collapse;min-width:760px;}
thead th{
    text-align:left;font-size:.72rem;text-transform:uppercase;letter-spacing:.06em;
    color:var(--text-dim);font-weight:600;padding:13px 14px;
    background:rgba(0,0,0,.28);border-bottom:1px solid var(--glass-border);
    white-space:nowrap;
}
thead th.sortable{cursor:pointer;user-select:none;}
thead th.sortable:hover{color:var(--text);}
thead th .arrow{opacity:.5;font-size:.7rem;margin-left:4px;}
tbody td{padding:13px 14px;font-size:.86rem;border-bottom:1px solid rgba(255,255,255,.06);vertical-align:top;}
tbody tr{transition:background .15s;}
tbody tr:hover{background:var(--glass);}
tbody tr:last-child td{border-bottom:none;}
.cell-desc{max-width:280px;color:var(--text-dim);}
.muted{color:var(--text-dim);font-size:.78rem;}

/* Status badges */
.status{display:inline-flex;align-items:center;gap:5px;font-size:.72rem;font-weight:700;
    padding:4px 10px;border-radius:999px;white-space:nowrap;}
.status.New{color:#7fe9ff;background:rgba(0,224,255,.12);border:1px solid rgba(0,224,255,.35);}
.status.InProgress{color:#ffcf5c;background:rgba(255,207,92,.12);border:1px solid rgba(255,207,92,.35);}
.status.Resolved{color:#9cf0c1;background:rgba(61,220,132,.12);border:1px solid rgba(61,220,132,.35);}
.status.Closed{color:#b8bccc;background:rgba(255,255,255,.06);border:1px solid var(--glass-border);}

/* Type pill */
.type-pill{font-size:.72rem;font-weight:600;padding:3px 9px;border-radius:8px;
    background:var(--glass-strong);border:1px solid var(--glass-border);white-space:nowrap;}

/* inline status <select> in table */
.status-select{padding:6px 8px;font-size:.78rem;border-radius:8px;min-width:120px;}

.row-actions{display:flex;gap:6px;}

/* Empty state */
.empty{text-align:center;padding:50px 20px;color:var(--text-dim);}
.empty i{font-size:2rem;display:block;margin-bottom:12px;opacity:.5;}

/* ---------- Toast ---------- */
.toast{
    position:fixed;bottom:22px;left:50%;transform:translateX(-50%) translateY(20px);
    background:rgba(20,20,24,.95);border:1px solid var(--glass-border);
    color:var(--text);padding:13px 20px;border-radius:12px;font-size:.88rem;font-weight:600;
    box-shadow:0 10px 30px rgba(0,0,0,.4);opacity:0;pointer-events:none;
    transition:opacity .25s,transform .25s;z-index:100;display:flex;align-items:center;gap:9px;
}
.toast.show{opacity:1;transform:translateX(-50%) translateY(0);}
.toast.ok{border-color:rgba(61,220,132,.5);}
.toast.err{border-color:rgba(255,92,124,.5);}

/* ==========================================================================
   RESPONSIVE
   ========================================================================== */
@media (max-width:900px){
    .sidebar{position:fixed;left:0;top:0;z-index:50;transform:translateX(-100%);transition:transform .28s ease;}
    .sidebar.open{transform:translateX(0);}
    .backdrop.show{display:block;}
    .hamburger{display:inline-flex;}
    .main{padding-top:20px;}
}
@media (max-width:520px){
    .panel{padding:16px;}
    .stat-card .s-val{font-size:1.4rem;}
    .toolbar .grow{min-width:100%;}
}

/* ---- Feature 1/3 additions ---- */
.esc-badge{display:inline-flex;align-items:center;gap:5px;font-size:.72rem;font-weight:700;padding:5px 9px;border-radius:8px;background:rgba(0,224,255,.12);color:var(--cyan);border:1px solid rgba(0,224,255,.35);white-space:nowrap;}
.notify-badge{display:inline-flex;align-items:center;gap:5px;font-size:.72rem;font-weight:700;padding:5px 9px;border-radius:8px;background:rgba(61,220,132,.12);color:#7ff0b3;border:1px solid rgba(61,220,132,.35);white-space:nowrap;}
.ch-logo{width:36px;height:36px;object-fit:contain;border-radius:6px;background:rgba(255,255,255,.05);}
.chips{display:flex;flex-wrap:wrap;gap:8px;}
.chip{display:inline-flex;align-items:center;gap:6px;font-size:.78rem;padding:5px 10px;border-radius:20px;background:rgba(124,92,255,.12);border:1px solid rgba(124,92,255,.3);color:var(--text);}
.chip b{color:var(--purple);}
.stat-card.wide{grid-column:1/-1;}
.button-group{flex-wrap:wrap;}

/* ============================================================
   Messaging — per-report conversation thread (modal overlay)
   Shared by admin.php and index.php.
   ============================================================ */
.thread-overlay{position:fixed;inset:0;z-index:200;display:none;align-items:center;justify-content:center;
    background:rgba(4,4,10,.66);backdrop-filter:blur(4px);padding:16px;}
.thread-overlay.show{display:flex;animation:tOverlay .18s ease;}
@keyframes tOverlay{from{opacity:0}to{opacity:1}}
.thread-modal{width:100%;max-width:560px;max-height:88vh;display:flex;flex-direction:column;
    background:linear-gradient(180deg,rgba(28,28,40,.98),rgba(16,16,24,.98));
    border:1px solid var(--glass-border);border-radius:16px;overflow:hidden;
    box-shadow:0 30px 80px rgba(0,0,0,.6);}
.thread-head{display:flex;align-items:center;gap:12px;padding:16px 18px;border-bottom:1px solid var(--glass-border);}
.thread-head .t-ic{width:38px;height:38px;border-radius:10px;display:flex;align-items:center;justify-content:center;
    background:rgba(124,92,255,.16);color:var(--accent);font-size:1rem;flex:0 0 auto;}
.thread-head .t-meta{flex:1;min-width:0;}
.thread-head .t-title{font-weight:700;font-size:.98rem;}
.thread-head .t-sub{font-size:.75rem;color:var(--text-dim);margin-top:2px;}
.thread-close{background:transparent;border:none;color:var(--text-dim);font-size:1.15rem;cursor:pointer;padding:6px;border-radius:8px;}
.thread-close:hover{color:var(--text);background:var(--glass);}
.thread-body{flex:1;overflow-y:auto;padding:18px;display:flex;flex-direction:column;gap:12px;background:rgba(0,0,0,.15);}
.thread-empty{margin:auto;text-align:center;color:var(--text-dim);font-size:.86rem;padding:30px 10px;}
.msg{max-width:80%;padding:10px 13px;border-radius:14px;font-size:.88rem;line-height:1.45;word-wrap:break-word;position:relative;}
.msg .m-name{font-size:.7rem;font-weight:700;letter-spacing:.02em;margin-bottom:3px;opacity:.85;}
.msg .m-time{font-size:.66rem;color:var(--text-dim);margin-top:5px;text-align:right;}
/* Messages authored by the person viewing sit on the right. */
.msg.mine{align-self:flex-end;background:linear-gradient(135deg,var(--accent),#5b3fd6);color:#fff;border-bottom-right-radius:4px;}
.msg.mine .m-time{color:rgba(255,255,255,.75);}
.msg.theirs{align-self:flex-start;background:var(--glass-strong);border:1px solid var(--glass-border);border-bottom-left-radius:4px;}
.msg.theirs .m-name{color:var(--accent-2);}
.thread-foot{display:flex;gap:10px;padding:14px 16px;border-top:1px solid var(--glass-border);align-items:flex-end;}
.thread-foot textarea{flex:1;resize:none;min-height:44px;max-height:120px;padding:11px 13px;border-radius:11px;
    background:var(--glass);border:1px solid var(--glass-border);color:var(--text);font:inherit;font-size:.88rem;outline:none;}
.thread-foot textarea:focus{border-color:var(--accent);}
.thread-foot .btn{flex:0 0 auto;}
/* Unread pill used on report rows / list items */
.unread-pill{display:inline-flex;align-items:center;gap:5px;font-size:.7rem;font-weight:800;
    padding:3px 8px;border-radius:20px;background:var(--err);color:#fff;white-space:nowrap;}
.msg-btn-wrap{position:relative;display:inline-flex;}
.msg-btn-wrap .unread-dot{position:absolute;top:-6px;right:-6px;min-width:16px;height:16px;padding:0 4px;
    border-radius:9px;background:var(--err);color:#fff;font-size:.62rem;font-weight:800;
    display:flex;align-items:center;justify-content:center;border:2px solid var(--bg-2);}
@media (max-width:520px){ .thread-modal{max-height:94vh;} .msg{max-width:88%;} }

/* ============================================================
   Multi-User: Team + Activity Log + user-management modals
   ============================================================ */

/* Generic modal overlay (user create/edit, reset password) */
.modal-overlay{position:fixed;inset:0;z-index:300;display:flex;align-items:center;justify-content:center;
    background:rgba(4,4,10,.66);backdrop-filter:blur(4px);padding:16px;animation:tOverlay .18s ease;}
.modal-card{width:100%;max-width:460px;max-height:88vh;overflow-y:auto;
    background:linear-gradient(180deg,rgba(28,28,40,.98),rgba(16,16,24,.98));
    border:1px solid var(--glass-border);border-radius:16px;padding:22px;
    box-shadow:0 30px 80px rgba(0,0,0,.6);}

/* data-table — compact variant for team/activity */
.data-table{width:100%;border-collapse:collapse;min-width:600px;}
.data-table thead th{text-align:left;font-size:.72rem;text-transform:uppercase;letter-spacing:.06em;
    color:var(--text-dim);font-weight:600;padding:13px 14px;background:rgba(0,0,0,.28);
    border-bottom:1px solid var(--glass-border);white-space:nowrap;}
.data-table tbody td{padding:13px 14px;font-size:.86rem;border-bottom:1px solid rgba(255,255,255,.06);vertical-align:top;}
.data-table tbody tr{transition:background .15s;}
.data-table tbody tr:hover{background:var(--glass);}
.data-table tbody tr:last-child td{border-bottom:none;}

/* Role badges */
.status.super_admin{color:#b08bff;background:rgba(124,92,255,.14);border:1px solid rgba(124,92,255,.4);}
.status.admin{color:#7fe9ff;background:rgba(0,224,255,.12);border:1px solid rgba(0,224,255,.35);}
.status.agent{color:#9cf0c1;background:rgba(61,220,132,.12);border:1px solid rgba(61,220,132,.35);}
.status.open{color:#9cf0c1;background:rgba(61,220,132,.12);border:1px solid rgba(61,220,132,.35);}
.status.closed{color:#b8bccc;background:rgba(255,255,255,.06);border:1px solid var(--glass-border);}

@media (max-width:520px){ .modal-overlay{padding:10px;} .modal-card{padding:16px;} }